Assignment: Managing Conflict and Stress
Read the following scenario:
As the manager of a department, you have noticed a lot of tension and arguments between your employees. The disagreements have been about work and personal issues.
Julie has been a model employee for more than a year. In the past month, she has been late to work six times. You have noticed her checking her cell phone for messages very frequently, and she has been visiting non-work-related websites on her computer.
Because you are now coping with work conflicts between employees such as these, there is an increased amount of stress in your work life each day.
Write a paper of approximately 750 words that answers the following questions:
How does a supervisor identify and approach the different conflicts occurring within the department?
Recommend the issues where the supervisor must counsel, manage, and correct the behaviors of employees
Outline an action plan to address Julie’s performance. (If no action plan is necessary, explain why.)
What policies and procedures can be put into place to help the supervisor and team succeed?
Describe how the supervisor should manage increased stress due to the issues.
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